Frequently asked questions
Our service processes all incoming/outgoing transactions from 60 minutes to 48 hours depending on network traffic.
Fast delivery/transfer of funds may depend on the payment systems(banks) that will participate in the exchange, the maximum can reach up to 3-4 business days.
There are several reasons why this could happen:
— Problems on the side of the payment system or Bank. Once the problems are resolved, funds in the shortest time will be transferred to Your account.
— Your wallet in the payment system or Bank account is locked or has restrictions. In this case, the funds sent by You will be returned to the same payment details received from the transfer, less the fee of the payment system or Bank. within 1-7 working days
— You were provided incorrect payment details. If specified account exists, and the tools we were sent, You should contact the owner of the account, and try to solve the issue with him. If the specified account does not exist, and the translation is "stuck" in our system, after Your identification, we will send the translation on the correct details.